Lifeline Terms and
The Lifeline Service
Program (Lifeline), sponsored by the FCC is a program designed to
maintain and preserve universal service by providing a reduction in the
price of basic residential exchange service to qualifying low-income
customers. The Company's voice lifeline plan includes unlimited local
minutes-of-use within the toll-free calling area at a discount of $9.25. The Company's voice
lifeline plan does not include any free minutes-of-use for toll.
Lifeline is a federally funded reduction of basic local
residential service. The federal credit amount provided to Lifeline
subscribers will be the maximum amount authorized by the FCC.
Local service for Lifeline customers may not be
disconnected for nonpayment of toll charges.
Partial payment from Lifeline customers will be applied
first to local service charges and then to toll charges.
Lifeline customers will not be denied reestablishment of
service on the basis that the customer was previously disconnected for
non-payment of toll charges.
Lifeline will not be furnished on a Foreign Exchange
Lifeline will be provided for one (1) telephone line per
household.* Verification of this requirement will be through
There are 2 options for
eligibility for Lifeline services:
Option 1. Applicants must provide to the Telephone Company the
appropriate documents showing that he/she is currently a recipient of
benefits from one of the following public assistance programs:
Federal Public Housing Assistance/Section 8
Low Income Home Energy Assistance Program (LIHEAP)
Supplemental Nutrition Assistance Program
Supplemental Security Income (SSI)
Temporary Assistance to Needy Families (TAR)
Food Distribution Program
Free School Lunch Program
Individuals living on tribal land receiving:
Food Distribution Program
Bureau of Indian Affairs General Assistance
Tribally administered Temporary Assistance for Needy
Head Start (tribal programs for only those meeting it’s
income qualifying standard)
Tribally administered Free School Lunch Program
Option 2. Applicants may be eligible for the Lifeline Service
Program if the household annual income level is at or below 135% of the
federal poverty level. Such applicant may obtain a form from the
Telephone Company suitable for self-certification of income level and
provide the completed form to the Company to begin service under the
program. Proof of income is required. Acceptable documentation may
include the prior years federal, state, or tribal tax return, or other
forms of income certification. Customers should contact the Company for
The customer will certify
eligibility for Lifeline Service. Recertification is required annually
or at any time the qualifying criteria for the customer changes.
Recipients of Lifeline Service must notify the Telephone Company when
they no longer qualify for Lifeline Service. Upon receipt of the
notification, the Telephone Company will discontinue Lifeline Service.
If the Telephone Company discovers that conditions exist that disqualify
the recipient of Lifeline Service, local service will be billed at the
full rate. The customer will be billed retroactively either to the date
Lifeline Service commenced or the date the recipient no longer qualified
for the service, not to exceed twelve (12) months.
*A household is defined
for Lifeline purposes as any group of individuals who live together at
the same address and share income and expenses. A household is not
permitted to receive Lifeline benefits from multiple providers and
violation would result in de-enrollment and potential prosecution by the
United States Government.